CEDAR Feedback Training
Learners progressed from quick corrections to structured, problem-solving feedback conversations.
Client:
A mid-sized professional services company investing in leadership development to strengthen communication and management practices across teams.
Audience:
First-time and emerging managers who regularly provide feedback to employees but may lack structured approaches for conducting effective feedback conversations.
The Problem
Providing effective feedback is a critical leadership skill, yet many managers struggle to move beyond surface-level corrections.
Key challenges included:
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Managers often jumped directly to solutions instead of exploring the root cause of the behavior
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Feedback conversations focused on correcting actions rather than understanding underlying barriers
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Employees frequently agreed during the conversation but returned to the same behavior later
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Managers lacked a clear framework to guide structured, constructive feedback discussions
The organization needed a learning experience that would help managers practice diagnosing workplace issues and guiding conversations toward meaningful solutions.
The Solution
I designed a scenario-based e-learning module that demonstrates how managers can structure feedback conversations using the CEDAR model.
Using Articulate Storyline 360 and AI-generated video with HeyGen, the learning experience combines explanation with practice through a realistic workplace scenario.
The experience includes two key components:
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An AI-generated video introduction that explains how ineffective feedback conversations often focus on quick corrections instead of identifying the real issue
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An interactive scenario where learners step into the role of the manager and practice applying the CEDAR framework by choosing how to respond during a feedback conversation
Through progressive decision points, learners explore how to:
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Set the context for a constructive discussion
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Share specific examples of observed behavior
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Diagnose the underlying cause of the issue
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Agree on practical actions
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Establish a follow-up review
